Refund & Return Policy

Thank you for shopping with us. We value your trust and aim to provide high-quality products. Please read our Refund & Return Policy carefully.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • Item must be unused and in original condition

  • Item must be in original packaging

  • Proof of purchase (order ID/receipt) is required

(Return policies usually define time limits and product condition clearly to avoid confusion (returnprime.com))

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products

  • Perishable goods (like fresh meat, fish, etc.)

  • Customized or special-order items

3. Damaged or Wrong Product

If you receive:

  • Damaged product

  • Wrong item

Please contact us within 24 hours of delivery with photos/video proof.

We will arrange:

  • Replacement OR

  • Full refund

4. Refunds

Once your return is received and inspected:

  • Refund will be processed within 5–7 business days

  • Amount will be credited to original payment method

(Refund policies should clearly mention timelines and process to build trust (LegalWiz.in))

5. Exchange Policy

We offer exchange only if:

  • Product is defective OR

  • Wrong item delivered

6. Cancellation Policy

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellation is not allowed

7. Return Shipping

  • If mistake is from our side → Free return

  • If customer wants return → Shipping charges apply

Simple Tip (important for your business 💡)

  • Keep 7 days return for food/meat business (best)

  • Mention “no return after use” clearly

  • Always ask for unboxing video proof